Use Cases/Healthcare/Medication Reminder & Adherence

Medication Reminder & Adherence

Improve medication adherence with daily reminders and easy repeat prescription requests.

9:41
TechStore
Verified business
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RCS Capabilities Used

๐Ÿ’ฌ
Suggested Replies
One-tap reply chips shown below a message so customers respond instantly without typing.
๐Ÿƒ
Rich Cards
Full-bleed image with title, description, and action buttons โ€” all inside the native Messages app.
๐Ÿ””
Notifications
Proactive outbound messages delivered to the native SMS inbox with full RCS formatting.

How It Works

  1. 1

    Business sends: "๐Ÿ’Š Good morning! Time to take your Metformin 500mg (1 tablet with breakfast)." โ€” with quick replies "โœ… Taken", "โฐ Remind me in 1hr", "I'm running low"

  2. 2

    Customer taps: "I'm running low"

  3. 3

    Business shows a Rich Card โ€” "Request a Repeat Prescription" with buttons "โœ… Request Now", "Call the Surgery"

  4. 4

    Customer taps: "โœ… Request Now"

  5. 5

    Business sends: "โœ… Repeat prescription requested. Your GP will review within 48 hours and we'll notify you when it's ready to collect."

Bind

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Why RCS Over SMS?

  • Native in Android Messages and Apple Messages โ€” no app download required
  • Verified sender badge replaces anonymous phone numbers
  • Rich media, buttons, and carousels replace plain text links
  • Read receipts and typing indicators improve engagement visibility
  • Conversation history stays in the familiar SMS inbox

More Healthcare Use Cases

9:41
TechStore
Verified business
Appointment Tomorrow at 10:30 AM
Appointment Tomorrow at 10:30 AM
Dr. Sarah Chen ยท General Practice City Medical Centre, Floor 2 Please arrive 10 mins early
โœ… Confirm
Great, see you tomorrow! ๐Ÿฉบ Reminder: bring your insurance card and any current medications list.
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Appointment Reminder & Confirmation

Reduce no-shows with rich appointment reminders and one-tap confirm or reschedule.

Rich CardsSuggested RepliesCalendar Action
9:41
TechStore
Verified business
๐Ÿ’Š Your Prescription is Ready
๐Ÿ’Š Your Prescription is Ready
Amoxicillin 500mg โ€” 21 capsules City Pharmacy, High Street Open until 7 PM today
Request Delivery
We can deliver to your registered address between 2โ€“6 PM today. Delivery charge: ยฃ2.50.
โœ… Confirm Delivery
โœ… Delivery booked for 2โ€“6 PM today. You'll receive a notification when it's on its way.
Type a message...

Prescription Ready for Collection

Notify patients the moment their prescription is ready with pharmacy location and hours.

Rich CardsLocation ActionSuggested Replies
9:41
TechStore
Verified business
๐Ÿ”ฌ Your blood test results from 24 Mar are now available. Results are within normal range.
View Full Results
Results Summary โ€” All Clear โœ…
Results Summary โ€” All Clear โœ…
Cholesterol: Normal Blood glucose: Normal Full CBC: Normal Full report in your patient portal.
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Lab Test Results Notification

Alert patients when results are available and guide them to the right next step.

Rich CardsSuggested RepliesSecure Deep Link