Return Instructions
Guide customers through a smooth return with clear instructions and extension options.
RCS Capabilities Used
How It Works
- 1
Business sends: "🕔 Your rental ends today at 5 PM! Drop off at Zone C, Ground Level. Keys in dropbox." — with quick replies "Start Return", "➕ Extend Rental", "📍 Directions"
- 2
Customer taps: "➕ Extend Rental"
- 3
Business shows a Rich Card — "Choose Extension Length" with buttons "+1 Day £45", "+2 Days £85", "+3 Days £120"
- 4
Customer taps: "+1 Day £45"
- 5
Business sends: "✅ Rental extended to tomorrow 5 PM. New total: £195. We'll email your updated invoice."
Ready to deploy RCS for your business?
Bind designs and implements RCS flows that drive measurable results.
Why RCS Over SMS?
- Native in Android Messages and Apple Messages — no app download required
- Verified sender badge replaces anonymous phone numbers
- Rich media, buttons, and carousels replace plain text links
- Read receipts and typing indicators improve engagement visibility
- Conversation history stays in the familiar SMS inbox
More Rental Cars Use Cases
Booking Confirmation
Deliver rich booking confirmations with all key details and calendar add.
Vehicle Upgrade Offer
Upsell vehicle upgrades with rich carousel options before the customer picks up.
Pickup Day Reminder
Send a rich reminder the day before pickup with counter location and check-in tips.