Return & Refund Flow
Guide customers through a frictionless return process with clear steps and instant confirmation.
9:41
TechStore
Verified business
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RCS Capabilities Used
💬
Suggested Replies
One-tap reply chips shown below a message so customers respond instantly without typing.
🃏
Rich Cards
Full-bleed image with title, description, and action buttons — all inside the native Messages app.
📌
Quick Actions
An RCS messaging capability.
How It Works
- 1
Business sends: "Hi! We received your return request for Order #7234. How would you like your refund?" — with quick replies "💳 Original Payment", "🎁 Store Credit", "🔄 Exchange"
- 2
Customer taps: "💳 Original Payment"
- 3
Business shows a Rich Card — "✅ Refund Confirmed" with buttons "Track Refund", "Done"
Ready to deploy RCS for your business?
Bind designs and implements RCS flows that drive measurable results.
Why RCS Over SMS?
- Native in Android Messages and Apple Messages — no app download required
- Verified sender badge replaces anonymous phone numbers
- Rich media, buttons, and carousels replace plain text links
- Read receipts and typing indicators improve engagement visibility
- Conversation history stays in the familiar SMS inbox
More eCommerce Use Cases
9:41
TechStore
Verified business
Welcome to ShopNow! 🛍️ What are you looking for today?
👟 Shoes
Air Runner Pro
$129.99 — Lightweight
Urban Classic
$89.99 — Everyday comfort
Trail Blazer X
$149.99 — All-terrain
Add to Cart
🛒 Added to Cart!
Air Runner Pro — $129.99
Free shipping on orders over $75
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Product Browsing Carousel
Let customers explore your catalog with swipeable rich cards and one-tap add-to-cart.
CarouselRich CardsSuggested Replies
9:41
TechStore
Verified business
✅ Order Confirmed! #5821
2× Wireless Earbuds Pro
Est. delivery: Apr 2 · Free shipping
📦 Track Order
Your order is being packed and will ship tomorrow! 🚚 We'll notify you when it's on its way.
Get Notifications
Perfect! You'll get real-time updates right here. 👍
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Order Confirmation & Tracking
Send instant order confirmations with rich details and live tracking links.
Rich CardsSuggested ActionsOpen URL
9:41
TechStore
Verified business
Still thinking it over? 🤔
Wireless Earbuds Pro is in your cart — still available. Use code SAVE15 for 15% off!
Remove Item
No worries! Here's 20% off your next order as a thank-you 💝
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Abandoned Cart Recovery
Win back customers with timely reminders and personalised discount offers.
Rich CardsSuggested RepliesDeep Links