Return & Refund Flow
Guide customers through a frictionless return process with clear steps and instant confirmation.
RCS Capabilities Used
How It Works
- 1
Business sends: "Hi! We received your return request for Order #7234. How would you like your refund?" โ with quick replies "๐ณ Original Payment", "๐ Store Credit", "๐ Exchange"
- 2
Customer taps: "๐ณ Original Payment"
- 3
Business shows a Rich Card โ "โ Refund Confirmed" with buttons "Track Refund", "Done"
Ready to deploy RCS for your business?
Bind designs and implements RCS flows that drive measurable results.
Why RCS Over SMS?
- Native in Android Messages and Apple Messages โ no app download required
- Verified sender badge replaces anonymous phone numbers
- Rich media, buttons, and carousels replace plain text links
- Read receipts and typing indicators improve engagement visibility
- Conversation history stays in the familiar SMS inbox
More eCommerce Use Cases
Product Browsing Carousel
Let customers explore your catalog with swipeable rich cards and one-tap add-to-cart.
Order Confirmation & Tracking
Send instant order confirmations with rich details and live tracking links.
Abandoned Cart Recovery
Win back customers with timely reminders and personalised discount offers.




