Flight Delay & Rebooking
Proactively notify passengers of delays and offer instant rebooking options in-thread.
RCS Capabilities Used
How It Works
- 1
Business shows a Rich Card — "⚠️ Flight Delayed — BA0456" with buttons "Keep My Flight", "🔄 Rebook for Free", "Request Voucher"
- 2
Customer taps: "🔄 Rebook for Free"
- 3
Business sends: "Next available flights to Barcelona today:" — with quick replies "BA0460 · 13:30", "BA0464 · 17:05", "See All Flights"
- 4
Customer taps: "BA0460 · 13:30"
- 5
Business sends: "✅ Rebooked on BA0460 departing 13:30. Your updated boarding pass has been sent."
Ready to deploy RCS for your business?
Bind designs and implements RCS flows that drive measurable results.
Why RCS Over SMS?
- Native in Android Messages and Apple Messages — no app download required
- Verified sender badge replaces anonymous phone numbers
- Rich media, buttons, and carousels replace plain text links
- Read receipts and typing indicators improve engagement visibility
- Conversation history stays in the familiar SMS inbox
More Travel & Hospitality Use Cases
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In-Destination Experience Upsell
Increase ancillary revenue by promoting curated experiences after booking confirmation.