Use Cases/Travel & Hospitality/In-Destination Experience Upsell

In-Destination Experience Upsell

Increase ancillary revenue by promoting curated experiences after booking confirmation.

9:41
TechStore
Verified business
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RCS Capabilities Used

🎠
Carousel
Swipeable card stack lets customers browse multiple items without leaving the conversation.
🃏
Rich Cards
Full-bleed image with title, description, and action buttons — all inside the native Messages app.
🔗
Deep Links
Direct URL action navigates users straight to the relevant product page or app screen.

How It Works

  1. 1

    Business sends: "🌍 You're heading to Barcelona in 3 days! Here are some experiences our guests love:" — with quick replies "Show Me", "Skip"

  2. 2

    Customer taps: "Show Me"

  3. 3

    Business presents a swipeable Carousel with 3 items: "Sagrada Família Tour", "Tapas & Wine Evening", "Airport Transfer"

  4. 4

    Customer taps: "Book"

  5. 5

    Business sends: "✅ Sagrada Família tour booked for June 15 at 10:00 AM. Confirmation sent to your email."

Bind

Ready to deploy RCS for your business?

Bind designs and implements RCS flows that drive measurable results.

Why RCS Over SMS?

  • Native in Android Messages and Apple Messages — no app download required
  • Verified sender badge replaces anonymous phone numbers
  • Rich media, buttons, and carousels replace plain text links
  • Read receipts and typing indicators improve engagement visibility
  • Conversation history stays in the familiar SMS inbox

More Travel & Hospitality Use Cases

9:41
TechStore
Verified business
✈️ Online check-in is now open for your BA0456 flight to Barcelona tomorrow at 07:15.
✅ Check In Now
Boarding Pass — BA0456
Boarding Pass — BA0456
London Heathrow → Barcelona Dep: 07:15 · Gate: B22 · Seat: 14A Boarding: 06:45
🧳 Baggage Info
Your ticket includes 1 cabin bag (max 10kg). Hold luggage can be added online for £35.
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Flight Check-in & Mobile Boarding Pass

Streamline airport check-in with a rich boarding pass card and one-tap Google Wallet add.

Rich CardsGoogle WalletSuggested Actions
9:41
TechStore
Verified business
⚠️ Flight Delayed — BA0456
⚠️ Flight Delayed — BA0456
New departure: 10:45 (was 07:15) Reason: Air traffic control delay Gate B22 remains the same.
🔄 Rebook for Free
Next available flights to Barcelona today:
BA0460 · 13:30
✅ Rebooked on BA0460 departing 13:30. Your updated boarding pass has been sent.
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Flight Delay & Rebooking

Proactively notify passengers of delays and offer instant rebooking options in-thread.

Rich CardsSuggested RepliesDeep Links
9:41
TechStore
Verified business
🏨 Welcome! Your check-in at The Grand Hotel opens tomorrow. Would you like to check in now and skip the front desk?
✅ Check In Now
Superior Room — Floor 4
Superior Room — Floor 4
City view · King bed · Free upgrade
Deluxe Room — Floor 7
Deluxe Room — Floor 7
Park view · King bed · Balcony
Suite — Floor 10
Suite — Floor 10
Panoramic view · Lounge area
Select
🔑 Room 712 — You're Checked In!
🔑 Room 712 — You're Checked In!
Deluxe Park View · Floor 7 Check-in: 3:00 PM · Check-out: 11:00 AM Digital key sent to your device.
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Hotel Digital Check-in

Let guests check in before arrival, choose their room, and receive a digital key — all via RCS.

Rich CardsCarouselSuggested Actions