Post-Stay Feedback & Loyalty Reward
Capture guest feedback at checkout and instantly reward loyalty points for responses.
RCS Capabilities Used
How It Works
- 1
Business sends: "🙏 Thanks for staying at The Grand Hotel! We hope you had a wonderful visit. How would you rate your stay?" — with quick replies "⭐⭐⭐⭐⭐ Excellent", "⭐⭐⭐⭐ Good", "⭐⭐⭐ Average", "😞 Poor"
- 2
Customer taps: "⭐⭐⭐⭐⭐ Excellent"
- 3
Business shows a Rich Card — "🎉 Thank You for Your 5-star Review!" with buttons "🏨 Book Next Stay", "⭐ Rate on TripAdvisor"
Ready to deploy RCS for your business?
Bind designs and implements RCS flows that drive measurable results.
Why RCS Over SMS?
- Native in Android Messages and Apple Messages — no app download required
- Verified sender badge replaces anonymous phone numbers
- Rich media, buttons, and carousels replace plain text links
- Read receipts and typing indicators improve engagement visibility
- Conversation history stays in the familiar SMS inbox
More Travel & Hospitality Use Cases
Flight Check-in & Mobile Boarding Pass
Streamline airport check-in with a rich boarding pass card and one-tap Google Wallet add.
Flight Delay & Rebooking
Proactively notify passengers of delays and offer instant rebooking options in-thread.
Hotel Digital Check-in
Let guests check in before arrival, choose their room, and receive a digital key — all via RCS.